The Initial Consultation:

Before I start any of my pet services with a new client, I need to complete a complimentary consultation. During this time I will explain my services and answer any questions you may have. I will also meet your pets to get their approval! During that meeting I will discuss your pet's needs in detail and obtain all necessary information to give your pet the best care and attention while you are gone. My services are completely customized according to your needs.

During the initial consultation I will fill out a client profile on you, your home and your pet(s). At the time of my initial consultation, I will also have you read and sign my service agreement and discuss the fee structure. If all is acceptable, I will need to obtain a house key from you at that time. I can provide regular daily visits (1-3 times per day or more) or I can set up any schedule to suit your needs. For new clients, I require payment up front which will be due at the time of the intitial consulatation or once you have made your decision to use my services.

Client/Pet Profiles

I maintain current contact information for each pet. I ask that you keep us informed of any changes to this information so that I can respond accordingly in case of emergency. This includes all health information of the pet, owners home and work numbers, cell phone numbers, vet's name, address and phone number, friend's, relatives or neighbor's names and numbers. I also ask that your provide us with a number where we can reach you during your time away.

Keys

I realize that clients may be apprehensive to give their keys to a pet sitter for the first time. Please rest assured that this is my business and the way that I obtain and keep clients is to provide the utmost in customer service. While your keys are in my possession, they are stored in a locked key box when not in use. Keys are coded and are not marked with your name, address or phone number. I keep the codes and matching information separate from your keys.

Keys will be returned after service is completed, if requested. For the safety of your pets and your home, I cannot leave keys inside or under a mat after the last visit.

If you wish to continue use of my services, you may wish to become a "Key-Hold Client". A "Key-Hold Client" allows me to keep their key safely locked in our key safe so that it can be used for future services. This is also a great way to utilize immediate need services or K9 to 5 Relief Time. If I do not have your key on file, it may be much more difficult for me to help out in a pinch if you need me. For more information about being a "key hold client", please click here

My Policies:

All pets must be up to date on their rabies vaccinations.

I reserve the right to decline service to any pet that displays aggressive tendencies or has a history of biting. I do ask that you let me know if your pet has had any problems with aggression or has bitten anyone. Please also let me know if your pet has any aggressive tendencies to people who come on your property or enter your home when you are not home.

I reserve the right to decline service to any household after the initial consultation.

I reserve the right to discontinue service prior to the scheduled date if client has misstated or omitted significant information regarding clients pets or household. If pets pose a danger to the pet sitter, I will stop service.

I will not be responsible for pets kept outdoors who escape from confinement because of broken or weak fencing, or by digging under a fence. I will not be responsible for any injuries or death that may occur to a cat that you allow to go outside.

I will not be responsible for damages to your home caused by your pets.

In case of emergency, I will make every effort to take your pet to the veterinarian/animal hospital of your choice. If your preferred vet/hospital is not available - I will use my discretion to obtain veterinary treatment for your pet.

I ask that you please call me if your return from a trip will be delayed for any reason so that I can make sure your pets continue to receive care until your return. Please call me when you return from your trip so I will know for certain that your pet is back in your care, otherwise service will continue until I know you are back home and taking care of your pets.

Pets should be properly licensed through the city or county in which they reside and should wear I.D. tags and appropriate collars. We do prefer that cats under our care be kept indoors during our services.

I prefer to visit all clients on consecutive days. This policy protects your pet and your home from circumstances which may threaten the safety of your pet or property. To provide the best possible service I cannot share this sitting service with others. If anyone (friend, neighbor, family member, etc) will have access to your home during the time that I am providing services pleae let me know up front.

I will care for pets with medical conditions requiring oral or injectable medications, as long as they are in stable condition. Please let me know about any health issues your pet may have.

If a bird under our care does not have his flight feathers clipped we cannot accept responsibility for his safety.

Payment Terms

All accounts are due upon receipt. Payment for first time services is required when services are contracted.

All Clients: a deposit of at least one-half the estimated total charges is required for service lasting more than 5 consecutive days. Cash payment in advance may be required for clients with a history of late payments.